Getting Microsoft hotfixes without calling PSS
One of the most annoying waste of times that I occasionally have to endure is to have to call Microsoft PSS and request a hotfix. A few years ago, Microsoft made it a bit easier by specifically having that option on the call menu, but it is still time consuming.
However, Microsoft has now made it even easier. If you know the specific KB article for the hotfix you are looking for, you can visit the Microsoft Support Hot Fix Request page. Search for the article, and there is a link in the article that will allow you to request the hotfix. Much, much easier.
Of course, this feature is for experienced systems folks that know what fixes they need and know the dangers of deploying a fix that is not fully regression tested.