Friday, November 04, 2005

There are seldom technical solutions to behavioral problems

In yesterday's closing session of the Exchange and Windows Connections conference, during the Q&A portion, an attendee described a problem she had with a user who was selecting hundreds or thousands of users from the GAL manually and sending worthless/non-business related messages. She asked if there was a way to stop this. We had some lively discussion on this, but one thing that was not mentioned was restricting the maximum number of recipient limits for all of the users (say to 100 recipients rather than the default of 5,000.)

This will not prevent the user from sending out obnoxious messages in batches of 100, but it will make it a little more difficult. While sitting there listening to the attendee describe the problem, though, I thought of something that Ed Crowley once said; Ed is one the most quotable Exchange gurus I know:

"There are seldom technical solutions to behavioral problems."


At 11:36 PM, Blogger zbnet said...

Great principle, as always - I've quoted these wise words of Ed's many times to various people.

Just an observation: isn't there a 'good' between 'seldom' and 'technical' in Ed's original pronouncement?

At 5:35 AM, Blogger J-PP said...

This will unfortunately prevent sending to distribution list were the total number of recipient in the main list and nested lists is over the limit.

As far as I remember her question (she was sitting 2 rows in front of me), that was part of the problem. She didn't want the limit to interfere with distribution lists.


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